Refund policy

We value your trust in our products and want to ensure you have a smooth and safe shopping experience. Due to the nature of cosmetic and makeup products, we follow strict hygiene and safety standards. Please read the policy below carefully before purchasing.

1. No Refunds:
All sales are final. Once a purchase is completed, we do not offer refunds under any circumstances.

2. No Returns or Exchanges After Delivery:
Because makeup and beauty products are hygiene-sensitive, we do not accept returns or exchanges once the product has been delivered. Products cannot be opened, tested, or used and then returned.

3. Damaged or Incorrect Items:
If you receive a damaged, broken, or incorrect item from our behalf, you must inform the courier immediately and refuse the delivery. Then contact our customer support within 24 hours so we can arrange a replacement.

4. Replacement Policy:
We only offer replacements for items that are damaged or incorrect and were reported at the time of delivery. We do not offer refunds, but we will ensure you receive the correct product in perfect condition.

5. Important Reminder:
Once the courier leaves, we cannot accept any claims for damage, opened products, or incorrect items. For hygiene and safety reasons, opened makeup products cannot be returned, refunded, or exchanged.

Thank you for your understanding and for choosing Unika. If you have any questions about a product before purchasing, our team is always happy to help ✨